Shipping policy
Last Updated: August 2023
Welcome to Dad's Got Game! This Shipping Policy provides information about the shipping and delivery process for orders placed on our Hat ecommerce store ("Website"), operated on the Shopify platform.
1. Processing Time:
Orders are typically processed within 3-5 business days from the date of purchase. Processing times may vary based on factors such as order volume and product availability.
2. Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 14 to 21 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and carrier delays.
3. Shipping Costs:
Shipping costs are calculated based on the shipping method chosen, the destination address, and the total weight of the order. Shipping costs will be displayed during the checkout process.
4. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order's progress.
5. International Shipping:
We offer international shipping to select countries. International shipping times and costs vary depending on the destination. Please note that customs and import duties may apply and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
6. Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdelivery caused by incorrect or incomplete addresses.
7. Order Tracking:
You can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact our customer support team at dadsgotgameco@gmail.com.
8. Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact us as soon as possible at dadsgotgameco@gmail.com. We will work with the carrier to resolve the issue and ensure a satisfactory resolution.
9. Order Modifications and Cancellations:
Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. If you have any questions or need assistance, please contact our customer support team.
10. Contact Us:
If you have any questions, concerns, or inquiries regarding our shipping policy or your order's delivery, please contact us at dadsgotgameco@gmail.com.
By placing an order on our Website, you agree to comply with and accept the terms outlined in this Shipping Policy.
Dad's Got Game