1. Order Processing
1.1 Order Confirmation

Once you place an order, you will receive an email confirmation containing your order details. This email confirms that we have received your order and are processing it.

1.2 Processing Time

All orders are processed within [1-2 business days]. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there will be a significant delay in the shipment of your order.

2. Shipping Rates and Delivery Estimates
2.1 Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The shipping rates depend on the shipping method chosen and the destination of the order.

2.2 Delivery Estimates

The estimated delivery time for your order depends on your location and the shipping method selected:

Standard Shipping: [5-7 business days]
Expedited Shipping: [2-3 business days]
Overnight Shipping: [1-2 business days]

Please note that delivery estimates are provided as a guideline and are not guaranteed.

3. Shipping Destinations
3.1 Domestic Shipping

We ship to addresses within [the United States] and [U.S. Territories].

3.2 International Shipping

We currently do not ship outside [the United States]. [Modify this section if you do ship internationally, specifying the countries you ship to and any additional terms.]

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order by visiting the carrier’s website and entering your tracking number.

5. Delivery Issues
5.1 Delayed or Lost Orders

If your order is significantly delayed or lost in transit, please contact us at [Your Contact Email]. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

5.2 Incorrect Addresses

We are not responsible for orders that are not delivered due to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before finalizing your order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7 days] of receiving your order at [Your Contact Email] with your order number and photos of the damaged item. We will arrange for a replacement or refund as needed.

7. Returns and Exchanges

For information about returns and exchanges, please refer to our [Return Policy](link to your return policy).

8. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

Email: @heliosvitality.com