At Helios Vitality, we strive to provide our customers with high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy ensures a fair and transparent process for returns and refunds. Please review the following policy carefully.

1. Eligibility for Refunds

Products: To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging. Perishable goods, personalized items, and health/safety products may not be eligible for a refund.
Services: Refunds for services will be considered on a case-by-case basis, depending on the nature and duration of the service provided.

2. Timeframe for Returns

Products: You have [X] days from the date of purchase to request a refund. After this period, unfortunately, we cannot offer a refund or exchange.
Services: Requests for refunds on services must be made within [X] days of the service date.

3. How to Request a Refund

To initiate a return or refund, please follow these steps:

Contact Us: Email us at [insert email] or call [insert phone number] with your order details and reason for the return.
Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
Ship Your Item: Send the item back to us using a trackable shipping service. Please include the RAN and a copy of your receipt or proof of purchase.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

5. Partial Refunds

In certain situations, only partial refunds may be granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than [X] days after delivery.

6. Non-Refundable Items

Gift cards
Downloadable software products
Certain health and personal care items

7. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Exchanges

If you need to exchange an item for the same product, please contact us at [insert email] or call [insert phone number]. Exchanges are subject to product availability.
9. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert email].

10. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Helios Vitality
Email: @heliosvitality.com